Financial System Mediator 6th Annual Conference

Financial System Mediator sixth annual conference was held in Armenia Marriott Hotel on the topic of “Financial Ombudsman Institute: increasing public confidence and enhancing financial inclusion”.

During the conference the following topics were addressed: Ombudsman’s communication strategy with customers and other stakeholders, application of new technologies; Ombudsman’s reputation and relation with mass media; international investment arbitration as a dispute resolution regime. The participants also discussed dispute resolution mechanisms in different countries and had panel discussions on industry specific topics such as payment protection insurance, Lloyd’s of London, Credit Card frauds and phishing. This year as an innovation they had a group discussion/exercise on fairness.

Saege Consultants team was happy to have organized the event and provided the smooth running of the conference.

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